Frequently Asked Questions
Find answers to common questions about CloudNOOE. Can't find what you're looking for? Contact our support team.
Getting Started
Creating an account is simple. Click on the "Sign Up" button, enter your email address and create a password. You'll receive a 6-digit verification code via email (valid for 15 minutes) to verify your account. Once verified, you'll get a 7-day free trial to explore all Pro features.
CloudNOOE works on any modern web browser including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Our platform is optimized for desktop use for designing AWS infrastructure.
CloudNOOE uses AI to help you design AWS cloud infrastructure through natural language conversations. Simply describe what you want to build, and our AI will create a visual architecture diagram with AWS services. You can then refine the design, get real-time cost estimates, generate Infrastructure as Code (CloudFormation), and deploy directly to your AWS account.
Account & Billing
We accept all major credit cards (Visa, MasterCard, American Express) through our secure payment processor. All payments are processed securely with industry-standard encryption.
CloudNOOE offers two plans: Free (1 workspace limit with basic features) and Pro ($20/month with unlimited workspaces, AI editing, auto-deployment to AWS, and full AI access). New accounts get a 7-day free trial to test all Pro features.
Yes, you can cancel your Pro subscription at any time from your account settings. After cancellation, you'll retain access to Pro features until the end of your current billing period, then your account will revert to the Free plan with 1 workspace.
After your 7-day trial expires, your account will automatically switch to the Free plan unless you subscribe to Pro. On the Free plan, you can maintain 1 workspace but won't have access to AI editing, auto-deployment, or unlimited workspace creation.
Features & Functionality
The free plan allows you to create 1 workspace where you can design AWS infrastructure using our AI-powered chat interface, generate Infrastructure as Code (CloudFormation templates), and get real-time cost estimates. You can also duplicate workspaces and access version history. Pro features like AI editing, auto-deployment, and unlimited workspaces require a paid subscription.
Yes! Pro subscribers can connect their AWS account and deploy infrastructure with one click. We support two connection methods: IAM User (access keys) or IAM Role (recommended). Your AWS credentials are encrypted using AWS KMS with rotating keys for maximum security. You can deploy to multiple environments (dev, staging, production) and track deployment status in real-time.
Yes, you can export your infrastructure as CloudFormation templates in JSON or YAML format. You can also convert between different Infrastructure as Code formats and download the generated code to use with your own deployment pipelines.
CloudNOOE supports 30+ AWS services including EC2, Lambda, S3, RDS, VPC, API Gateway, DynamoDB, ECS, EKS, CloudFront, Route53, ALB/NLB, Auto Scaling, SNS, SQS, and many more. Our AI understands how these services work together and can design complete, production-ready architectures.
Absolutely! You can use our visual drag-and-drop editor to modify your infrastructure diagram, or use AI editing (Pro feature) to make changes through natural language. All changes are auto-saved, and you can access complete version history to rollback to previous designs.
Security & Privacy
We take security very seriously. Your data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption). We employ multiple layers of security including firewalls, intrusion detection, and regular security audits. We are working towards compliance with major security standards including SOC 2 and ISO 27001.
Your AWS credentials are never stored directly. We encrypt them using AWS Key Management Service (KMS) with rotating encryption keys. This means that even our team cannot access your credentials directly. The encryption keys automatically rotate to maintain the highest security standards, providing an additional layer of protection for your sensitive information.
No, we never sell your data to third parties. We only share information with service providers who help us operate our platform (like cloud hosting providers), and only to the extent necessary. All third parties are bound by strict confidentiality agreements.
Our infrastructure is built on AWS cloud services with data stored in secure data centers. Data is replicated across multiple availability zones to ensure high availability and disaster recovery. All infrastructure designs and metadata are stored securely in our PostgreSQL database with regular backups.
Support
You can reach us through our contact form on the website or email us at support@cloudnooe.com. We respond to all inquiries as quickly as possible. For technical issues, please include details about your workspace and any error messages you're seeing.
We're actively building comprehensive documentation and tutorials. In the meantime, our AI-powered chat interface is designed to be intuitive and will guide you through the infrastructure design process. You can also reach out to our support team for assistance with any questions.
If you encounter any issues, please contact us via the contact form or email with a description of the problem. Include details like what you were trying to do, any error messages, and which browser you're using. We take all bug reports seriously and work quickly to resolve issues.
Technical
Yes, we offer a RESTful API that allows you to programmatically manage workspaces, generate infrastructure designs, deploy to AWS, and more. The API uses JWT token authentication and supports operations for chat sessions, workspaces, cost estimation, and deployment management.
Free plan users can create and maintain 1 workspace at a time. Pro subscribers have unlimited workspaces. Each workspace includes version history, auto-save functionality, and the ability to duplicate designs for testing variations.
Yes! CloudNOOE automatically tracks version history for all your workspaces. You can view previous versions of your infrastructure designs and rollback to any earlier version if needed. This helps you experiment with changes while maintaining the ability to revert if necessary.
Our cost estimation engine uses real-time AWS pricing data to calculate monthly costs for your infrastructure. It considers your selected AWS services, instance types, storage amounts, data transfer, and region. Cost estimates update automatically as you modify your design, helping you stay within budget.
Still have questions?
Our support team is here to help you with any questions or concerns.
Contact Support